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Faq
  • Delivery Charges
  • How can I buy your products?

     

    You can buy online by using the left and right hand menus or the search box to view our ranges then enter the quantity of products required and simply click ADD TO CART when you see the product(s) you wish to buy.

     

    Alternatively you can call and place your order over the phone, but please make sure you have all your payment and delivery details to hand. Our number is 01274 309600 between the hours 9.00am-3.30pm Monday - Friday

     

    You can further purchase our products by sending your order to us via post with your cheque written out to pay Aktiv Bodz Ltd, please remember to include your delivery address.

     

    Paying for my order!

     

    When you place an order you will be asked for your credit or debit card details. We use a secure site for all payment transactions and your card will be charged immediately. All cheques should be made payable to Aktiv Bodz Ltd.

     

     

     

    Where do you deliver to?

     

    We deliver to any UK address be it your home, address of a family member or friend or even your place of work.

     

    Please note:

     

    There will be no deliverys the day after a Bank Holiday, so orders placed on a Bank Holiday (Monday) will be sent out Tuesday for Wednesday delivery.

     

     

    How much does delivery cost?

     

     

     

    Delivery Charges (Muscle Meals)

     

     

    Cost of Delivery will be £11.96 per order up 10kg, this includes 24 hour Overnight Delivery and a specially insulated box, as all our Meals are frozen.

     

    All meals are delivered next day and sent in a specially insulated box via our courier.

     

    Meals ordered Monday will be delivered Tuesday

     

    Meals ordered Tuesday will be delivered Wednesday

     

    Meals ordered Wednesday will be delivered Thursday

     

    Meals ordered Thursday will be delivered Friday

     

    We don't deliver over the weekends or Bank Holidays

     

    Meals ordered Friday will be sent out Monday for Tuesday delivery

     

    Orders placed on Bank Holidays will be sent the day after, ie orders placed on a Bank Holiday Monday will be sent out Tuesday for Wednesday delivery

     

     



    Delivery Cost (Supplements)

     

    Standard Recorded Delivery is free for all UK mainland addresses. Items will be able to be tracked and must be signed for upon receipt.

     

    We are unable to deliver outside of the UK, including Offshore Islands or Ireland.

    Please allow 2-3 working days for Standard Recorded Delivery. 90% of these deliveries should reach the customer within 2 working days. Orders received before 3.00pm will be despatched the same day. All orders are shipped by an independent courier.



    PLEASE NOTE: VERY OCCASIONALLY CONSIGNMENTS ARE LOST IN TRANSIT; IF THIS HAPPENS WE WILL ENDEAVOUR TO TRACK THEM WITH OUR DELIVERY COMPANY AS SOON AS WE CAN, BUT DELIVERY MAY TAKE UP TO 14 DAYS.

    Please note that by placing an order on our web site you agree to these delivery terms and conditions



     

    What should I do if I'm going to be out on delivery day?

     

    There are two choices. First you could have the food delivered to an alternative address such as work, a friend, neighbour or relative. Second you can leave clear alternative delivery details when placing your order such as leave in porch, garage etc.But please note however, a delivery that is not signed for is left AT YOUR OWN RISK  If the driver can find a reasonably secure place to leave the package AKTIV BODZ LTD cannot accept responsibility for any damages or losses caused if no instructions given.

     

    What happens about damaged or lost goods?

     

    If goods are lost or damaged we will process a replacement order or a refund, which ever's best for you. However we reserve the right to request the return of the damaged goods for QC testing and inspection.

     

     

    What should i do if I have any problems or complaints?

     

    Please contact us as soon as possible by e-mail at info@aktivbodz.com or alternativeley by phone on 01274309600

     

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Aktiv Bodz, 18 North Parade, Bradford, West Yorkshire BD1 3HT  Telephone. 01274 309600  Email. info@aktivbodz.com
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